Operations Manager/Arcade

Glendale, AZ

Full Time

Andretti Glendale Arizona

Mid Level

Andretti Indoor Karting & Games is seeking an Operations Manager

Andretti Indoor Karting & Games. We are a Team that constantly strives for perfection in the Family Entertainment Center experience. We are focused on delivering the absolute best in exhilarating, cutting edge Karting on indoor multilevel tracks, immersive multi-player Virtual Reality Simulators, arcade fun, and amazing event spaces & restaurants, all in spotlessly clean venues staffed with warm & knowledgeable Team Members.

Summary of the Operations Manager position

The Operations Manager will be responsible for the leadership of the Andretti Indoor Karting & Games facility and team members on a daily basis to include the areas of staffing, scheduling & training of hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security.

The Operations Manager will take ownership of a department (Arcade, F&B, Kitchen, Special Events, Track, Overall Facility) as well as run unit operations and work to create an environment that encourages ownership and accountability by Team Members.

Some of the overall responsibilities:

Lead team members with integrity and purpose
Empower staff to deliver exceptional legendary service
Always support the Andretti Indoor Karting and Games Motto “Striving for Perfection; Achieving Excellence”
Manage daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product.
Responsible for the development of staff
Provide direct and honest feedback to staff regarding individual performance
Manage staff training and employee relations
Assure that staff morale is maintained at a high level
Take an active part in the recruitment and retention of staff
Accountable to maximize daily sales and effectively manage costs, labor and cash control
Manage department labor costs within acceptable budgets
Ensure site inspections are within acceptable standards
Manage organization and cleanliness of departmental areas
Work closely with Sales Department to ensure proper scheduling and planning for Events
Oversee, maintain and inventory areas of unit equipment
Continuously promote and build upon Andretti’s reputation as the “best place to work”

Andretti Indoor Karting & Games is growing rapidly with locations throughout the US supported by corporate offices in Orlando and Atlanta.

Working with Andretti’s you can expect:

Top Salaries & exciting Bonus opportunities
Growing Fast (but smart) - merit based opportunities to rapidly advance your career!
AIKG has the BEST staff, so managers work with and lead motivated professionals!
Personal/Family Medical, Dental and Vision Insurance Coverage
$1200 company paid Health Savings Account available
Vacation and Sick time accrued during the first year
401k retirement program with up to 8% company match
Company provided Life, Short-Term and Long-Term Disability Insurance

Some required Qualifications of the Operations Manager role:

Proven leadership and team skills; ability to motivate and manage all levels of staff
Ability to quickly learn systems, processes, and procedures
Working knowledge of cost controls
Flexible work schedule with the ability to work nights, weekends and holidays
High School Diploma or equivalent
Eligible to work in the United States
At least 18 years of age

You got this? Then apply now!

Some ‘Great to Have’ Qualifications and Experience would be:

Two years of people management in a Family Entertainment Center or Hospitality Company with a high-volume environment
An interest in and familiarity with virtual reality, arcade games and motorsports
Strong Training and development background

Physical Requirements:

The physical requirements described below are representative of those needed to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

The ability to communicate quickly and accurately using telephone, computer, and in perso
The ability to move quickly throughout the entirety of AIKG location
Must be able to lift up to 15 lbs. on a regular basis
Perform functions which require organization, frequent bending, reaching, turning, lifting and occasional stocking up to 50lbs
Be able to work in an environment that may include bright, dim or flashing lights with varying volume levels
The ability to use manual dexterity to operate all necessary equipment
Be able to understand, coach and follow safety standards at all times

Apply now and get ready to join a winning team and boost your career into high gear!

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Operations Manager/Arcade

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